What is Workerflow.ai?

Workerflow.ai is a no-code AI workflow and agent automation platform. It lets businesses build, test, and deploy intelligent automations for customer support, revenue recovery, and sales operations - with full execution logs on every run and human approval steps for sensitive actions.

What is the difference between Workflows and Agents in Workerflow?

Workflows follow a fixed sequence of steps you define - ideal for repeatable processes where the logic is known upfront, such as invoice processing, lead routing, or email triage. Agents receive a goal and decide their own steps using available tools like web search, Jira, Gmail, Google Sheets, and your Data Stores - best for tasks where the number of steps is not predictable.

How does Workerflow.ai handle data privacy?

All data is stored and processed in EU-based infrastructure in the Belgium region. No cross-border data transfers occur outside the EEA. Workflow content, execution logs, and conversation data are never used to train AI models - by Workerflow or by any of its model providers. Data deletion is processed within 30 days on request.

What triggers can start a workflow in Workerflow.ai?

There are multiple trigger types: REST API (HTTP request from any external system), Gmail (process incoming emails automatically), Stripe (react to payment events like failed charges, new subscriptions, or disputes), Telegram (receive messages via a Telegram bot), Shopify (react to order and customer events), Jira (react to issue events), and Web Chat (embeddable chat widget). All triggers are configured directly in the workflow editor with no code required.

What AI models does Workerflow.ai support?

Workerflow.ai supports multiple AI model providers including OpenAI (GPT-4 and variants), Anthropic (Claude), and Google (Gemini). The specific model powering each agent node is visible in the execution log so teams always know what processed their data.

Can we review and approve AI actions before they execute?

Yes. Human approval steps are built into the platform. You can configure workflows so that sensitive actions pause execution until a human reviews and signs off. This is commonly used for outbound communications, financial actions, and customer-facing responses.

How is Workerflow.ai different from Zapier or Make?

Unlike Zapier and Make, which execute fixed automation sequences, Workerflow.ai includes autonomous AI Agents that reason through goals and decide their own steps. Every run produces a full execution log with reasoning traces and tool call records. Workerflow also includes built-in semantic search Data Stores, human approval steps, and supports multiple AI model providers in the same platform.

Is there an audit log our compliance team can review?

Yes. Every workflow execution creates a detailed session record - timestamped, with full inputs, AI responses, condition evaluations, state changes, and outcomes. These logs are retained and can be exported. Nothing the AI does is hidden or unaccountable.

Terms of Use

Name: Workerflow.ai
Author: Workerflow.ai

Last Updated: March 14, 2026

Effective Date: March 14, 2026

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Workerflow.ai ("Workerflow.ai", "we", "us", or "our"), governing your access to and use of the Workerflow.ai platform, website, APIs, integrations, and all related services (collectively, the "Service" or "Platform").

By accessing or using the Service, creating an account, or clicking "I agree" or similar acceptance mechanism, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" shall include that organization.

If you do not agree to these Terms, you must not access or use the Service.

1. Definitions

"Account" means the user account you create to access and use the Service.

"AI Features" means the artificial intelligence and machine learning capabilities integrated into the Service, including but not limited to workflow automation, content generation, data structuring, guardrails evaluation, and web search functionality.

"API" means the application programming interface provided by Workerflow.ai for programmatic access to the Service.

"API Key" means the authentication credential issued by the Service for API access, scoped to an Organization.

"Content" means any data, text, files, information, workflows, configurations, instructions, inputs, or other materials that you submit, upload, transmit, or otherwise make available through the Service.

"Credits" means the unit of account used to measure and pay for usage of AI Features and other metered functionality within the Service.

"Customer Content" means all Content submitted by you, including workflow definitions, inputs, outputs, configurations, state variables, schemas, and any data processed through the Service on your behalf.

"Effective Date" means the date on which you first accept these Terms or access the Service, whichever occurs first.

"Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, database rights, design rights, moral rights, and any other intellectual property rights, whether registered or unregistered, and all applications for, and renewals or extensions of, such rights.

"Organization" means the business entity, team, or organizational unit under which your Account operates, as created during registration or joined via invitation.

"Outputs" means any content, data, text, structured data, files, or other results generated by the Service's AI Features in response to your inputs and configurations.

"Service Level" means the performance and availability commitments described in Section 11.

"Third-Party Services" means external services, applications, platforms, or APIs that may be connected to or integrated with the Service, including but not limited to Google Gmail, Google Drive, OpenAI, Brave Search, and Stripe.

"Workflow" means an automated process created by you using the Service's visual editor, consisting of interconnected nodes, configurations, instructions, and logic.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years old, or the age of legal majority in your jurisdiction (whichever is higher), to use the Service. By creating an Account, you represent and warrant that you meet this age requirement.

2.2 Business Use

The Service is designed primarily for business and professional use. If you are a consumer within the meaning of applicable EU consumer protection legislation, certain additional rights may apply to you as described in these Terms.

2.3 Account Creation

To use the Service, you must create an Account by providing accurate and complete information, including your name, email address, password, and Organization name. You must verify your email address before your Account becomes active.

2.4 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your password and API Keys. You must immediately notify us at support@workerflow.ai if you become aware of any unauthorized use of your Account. We are not liable for any loss or damage arising from your failure to safeguard your Account credentials.

2.5 Account Accuracy

You agree to keep your Account information accurate and up to date at all times. Providing false, misleading, or fraudulent information is grounds for immediate termination of your Account.

2.6 One Entity per Account

Each Account must represent a single legal entity or individual. Operating multiple Accounts to circumvent restrictions, abuse free tiers, or evade enforcement actions is prohibited.

3. Grant of Rights and Licence

3.1 Licence to Use the Service

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service during the term of your subscription, solely for your internal business purposes.

3.2 API Access

Subject to your subscription plan and these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use our API for the purpose of integrating with and programmatically interacting with the Service. API access is authenticated via API Keys issued to your Organization.

3.3 Restrictions

You shall not, and shall not permit any third party to:

(a) copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of the Service or any component thereof;

(b) sell, resell, sublicense, lease, rent, distribute, or otherwise transfer the Service or access thereto to any third party, except as expressly permitted by these Terms;

(c) use the Service to develop a product or service that competes with or substantially replicates the functionality of the Service;

(d) remove, alter, or obscure any proprietary notices, labels, or marks on the Service;

(e) use the Service in violation of any applicable law, regulation, or third-party right;

(f) access the Service through any automated means (bots, scrapers, crawlers) except through our published API in accordance with these Terms;

(g) attempt to gain unauthorized access to the Service, other users' Accounts, or our systems or networks;

(h) use the Service to transmit any malware, viruses, or other harmful code;

(i) interfere with or disrupt the integrity, performance, or availability of the Service;

(j) use the Service to store or process any data that you do not have the legal right to collect, use, or process;

(k) exceed any rate limits, usage quotas, or other technical restrictions imposed by the Service;

(l) use the Service to benchmark, test, or evaluate the Service for the purpose of publishing comparative analyses without our prior written consent.

4. Acceptable Use Policy

4.1 General Conduct

You agree to use the Service in a manner consistent with all applicable laws and regulations, including but not limited to data protection, intellectual property, export control, anti-spam, and consumer protection legislation.

4.2 Prohibited Activities

You agree not to use the Service to:

Security and Infrastructure:

Attempt to bypass, disable, or circumvent any security feature, authentication mechanism, billing system, or AI safety measure of the Service
Launch denial-of-service attacks, flood attacks, or any activity intended to degrade Service availability for other users
Perform unauthorized penetration testing, vulnerability scanning, or security assessments of our systems without our prior written consent
Attempt to extract, scrape, or harvest data from the Service at scale beyond your authorized use

Illegal and Harmful Activities:

Facilitate, promote, or engage in any activity that violates applicable law or regulation
Process, store, or transmit data in violation of the General Data Protection Regulation (GDPR), the ePrivacy Directive, or other applicable data protection legislation
Engage in money laundering, terrorist financing, or other financial crimes
Facilitate the development, production, or use of weapons, including chemical, biological, radiological, or nuclear weapons
Engage in human trafficking, forced labour, or exploitation of any kind

Content and Communication:

Send unsolicited bulk communications (spam) or engage in phishing
Generate, distribute, or facilitate content that is illegal, defamatory, threatening, harassing, discriminatory, obscene, or abusive
Create, distribute, or facilitate child sexual abuse material or any content that sexually exploits or endangers minors
Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
Generate or distribute deepfake content (synthetic voices, likenesses, or biometric data) without the explicit, informed consent of the depicted individual

AI-Specific Prohibitions:

Attempt to jailbreak, prompt-inject, or manipulate our AI systems or the AI systems accessed through the Service to bypass their safety measures or content policies
Use AI Features to make fully automated decisions that produce legal effects or similarly significantly affect individuals without appropriate human oversight, particularly in employment, credit, insurance, housing, education, law enforcement, or healthcare
Use AI outputs to manipulate, deceive, psychologically harm, or exploit the vulnerabilities of any individual or group
Represent AI-generated content as being entirely human-created when disclosure of its AI-generated nature would be legally required or material to the recipient
Use the Service for social scoring, real-time biometric categorization for law enforcement purposes, or subliminal manipulation techniques, as prohibited under the EU AI Act
Use the Service to undermine democratic processes, conduct election interference, or create systematic disinformation campaigns
Synthesize or replicate voices, likenesses, or biometric identifiers of any individual without their explicit, documented consent

Data and Privacy:

Collect, store, or process personal data in violation of applicable data protection law
Use the Service to build mass surveillance systems, social scoring systems, or facial recognition databases
Process special categories of personal data (as defined in GDPR Article 9) without the required legal basis and appropriate safeguards

Intellectual Property and Competition:

Infringe or facilitate infringement of any Intellectual Property Rights
Use the Service to reverse-engineer, extract, reconstruct, or replicate our AI models, algorithms, or training data
Resell or sublicense API access to third parties without our prior written consent

4.3 Enforcement

Violations of this Acceptable Use Policy may result in immediate suspension or termination of your Account at our sole discretion, without prior notice or liability. We reserve the right to report suspected criminal activity to relevant law enforcement authorities. We may investigate violations and remove or disable access to any Content that we reasonably believe violates these Terms.

4.4 Reporting

If you become aware of any Content or activity on the Service that violates these Terms, applicable law, or the rights of any third party, you may report it to us at support@workerflow.ai.

5. Intellectual Property

5.1 Platform Ownership

We and our licensors retain all rights, title, and interest in and to the Service, including all software, algorithms, AI models, user interfaces, designs, documentation, trademarks, service marks, trade names, logos, and other Intellectual Property Rights embodied therein. These Terms do not grant you any rights in or to the Service except the limited licence expressly set forth in Section 3.

5.2 Customer Content Ownership

You retain all rights, title, and interest in and to your Customer Content. Nothing in these Terms transfers any of your Intellectual Property Rights in your Customer Content to us.

5.3 Licence to Customer Content

You grant us a limited, non-exclusive, worldwide, royalty-free licence to access, use, store, reproduce, and process your Customer Content solely to the extent necessary to provide, maintain, and improve the Service for you. This licence terminates upon deletion of your Customer Content or termination of your Account, subject to reasonable backup and retention periods.

5.4 AI Outputs

Outputs generated by the AI Features of the Service in response to your inputs and configurations are assigned to you, subject to the following:

(a) We make no representation or warranty that Outputs are unique, original, accurate, or non-infringing of third-party rights. Different users providing similar inputs may receive similar or identical Outputs.

(b) You are solely responsible for reviewing, verifying, and validating all Outputs before use, publication, distribution, or reliance.

(c) You assume all risk and liability associated with the use of Outputs, including any claims of intellectual property infringement, defamation, or other harm arising from such use.

(d) To the extent that applicable law does not recognize intellectual property rights in AI-generated outputs, you acknowledge that such outputs may not be protectable.

5.5 No Training on Customer Content

We will not use your Customer Content (including your inputs, Outputs, Workflows, or any data processed through the Service) to train, fine-tune, or otherwise improve our AI models or the AI models of any third party, without your explicit, prior written consent. This restriction does not apply to aggregated, anonymized usage statistics that cannot be attributed to any individual user or Organization.

5.6 Feedback

If you provide us with any feedback, suggestions, ideas, or recommendations regarding the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully-paid, sublicensable licence to use, reproduce, modify, create derivative works from, distribute, and otherwise exploit such Feedback for any purpose, without obligation or compensation to you.

5.7 Trademarks

"Workerflow.ai" and associated logos, marks, and product names are our trademarks. You may not use our trademarks without our prior written consent. All other trademarks appearing on the Service are the property of their respective owners.

6. Data Processing and Protection

6.1 Roles and Responsibilities

When you use the Service to process personal data of your end users, customers, or other third parties, you act as the data controller and we act as the data processor within the meaning of the General Data Protection Regulation (EU) 2016/679 ("GDPR"). You are responsible for ensuring that you have a valid legal basis for processing personal data through the Service and that you comply with all applicable data protection obligations.

6.2 Data Processing Agreement

Our processing of personal data on your behalf is governed by our Data Processing Agreement ("DPA"), which is incorporated into these Terms by reference. The DPA sets forth our obligations as a data processor, including security measures, sub-processor management, data breach notification, and international data transfer mechanisms.

6.3 Your Data Protection Obligations

You represent and warrant that:

(a) You have obtained all necessary consents, authorizations, and legal bases required under applicable data protection law to process personal data through the Service;

(b) You have provided all required privacy notices to data subjects whose personal data is processed through the Service;

(c) You will not use the Service to process special categories of personal data (as defined in GDPR Article 9) unless you have a valid legal basis and appropriate safeguards in place;

(d) You will comply with all applicable data protection laws in your use of the Service, including GDPR, the ePrivacy Directive, and any applicable national implementing legislation.

6.4 Sub-processors

We maintain a list of sub-processors engaged in the processing of personal data on your behalf, as described in our DPA. We will provide you with advance notice of any changes to our sub-processor list, giving you the opportunity to object in accordance with the DPA.

6.5 Data Breach Notification

In the event of a personal data breach affecting your Customer Content, we will notify you without undue delay and in any event within 72 hours of becoming aware of the breach, and will provide you with sufficient information to enable you to fulfil your own breach notification obligations under applicable law.

6.6 International Data Transfers

If your personal data is transferred outside the European Economic Area ("EEA"), such transfers will be conducted subject to appropriate safeguards as described in our DPA, including Standard Contractual Clauses approved by the European Commission or other mechanisms recognized under applicable law.

6.7 Data Security

We implement and maintain appropriate technical and organizational security measures to protect your Customer Content against unauthorized or unlawful processing and against accidental loss, destruction, or damage. These measures include, but are not limited to, encryption of sensitive data at rest and in transit, access controls, and regular security assessments.

7. Third-Party Services and Integrations

7.1 Third-Party Service Connections

The Service enables you to connect to and interact with Third-Party Services, including but not limited to Google Gmail, Google Drive, OpenAI, Brave Search, and Stripe. These connections are facilitated through APIs, OAuth 2.0 authentication, or other integration mechanisms.

7.2 Your Responsibility for Third-Party Services

You are solely responsible for:

(a) Reviewing and complying with the terms of service, privacy policies, and acceptable use policies of any Third-Party Service you connect to through the Service;

(b) Obtaining and maintaining valid authorization credentials for Third-Party Services;

(d) Ensuring that data transfers between the Service and Third-Party Services comply with applicable law, including data protection legislation;

(e) Any consequences arising from the configuration, use, or misuse of Third-Party Service integrations within your Workflows.

7.3 Third-Party Service Disclaimers

We do not control, endorse, or assume responsibility for any Third-Party Service. We expressly disclaim all liability for:

(a) The availability, reliability, accuracy, security, or performance of any Third-Party Service;

(b) Any data loss, corruption, or security breach occurring within or caused by any Third-Party Service;

(d) Any actions taken by Third-Party Service providers, including suspension, termination, or modification of their services;

(e) Any harm, damage, or loss arising from your use of Third-Party Services in connection with the Service.

7.4 OAuth Credentials

When you authorize the Service to connect to Third-Party Services via OAuth or similar protocols, your authorization tokens are encrypted at rest using industry-standard encryption (AES-256-GCM). You may revoke access at any time through the Third-Party Service's account settings or through the Service's settings. We store only the minimum credentials necessary to maintain the integration on your behalf.

7.5 AI Service Providers

The Service utilizes third-party AI service providers (including OpenAI) to power its AI Features. Your use of AI Features is subject to the following:

(a) AI outputs are generated by third-party models and may be subject to the terms and content policies of the underlying AI service provider;

(b) We do not guarantee the continued availability of any specific AI model or provider. We reserve the right to change AI service providers or models at any time, provided that the Service continues to function materially as described;

(c) Third-party AI providers may process your inputs and outputs in accordance with their own terms. We select providers that do not use customer data for model training, but we cannot guarantee the practices of third parties beyond our contractual arrangements with them.

8. AI Features - Disclaimers and Limitations

8.1 No Accuracy Guarantee

Our AI Features generate Outputs based on your inputs, configurations, instructions, and the capabilities of underlying AI models. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, CORRECTNESS, RELIABILITY, LEGALITY, OR APPROPRIATENESS OF ANY AI-GENERATED OUTPUT. AI systems may produce results that are inaccurate, incomplete, biased, misleading, or factually incorrect (commonly referred to as "hallucinations").

8.2 Human Oversight Requirement

You are solely responsible for reviewing, verifying, and validating all AI-generated Outputs before use, publication, distribution, or reliance. You must exercise independent professional judgment and must not rely on AI Outputs as the sole basis for decisions that may have legal, financial, medical, safety, or other significant consequences.

8.3 No Professional Advice

AI Outputs do not constitute legal, medical, financial, accounting, tax, engineering, or other professional advice. You should consult qualified professionals for decisions requiring professional expertise.

8.4 Prohibited High-Risk Uses

Without limiting the Acceptable Use Policy in Section 4, you must not use the Service for automated decision-making that produces legal effects or similarly significant effects on individuals without appropriate human oversight, including but not limited to:

(a) Credit scoring, loan approvals, or financial assessments;

(b) Hiring, firing, promotion, or other employment decisions;

(d) Criminal justice, bail, sentencing, or parole decisions;

(e) Insurance underwriting or claims assessment;

(f) Educational admissions or grading;

(g) Immigration or asylum decisions;

(h) Allocation of social benefits or public services.

8.5 EU AI Act Compliance

You acknowledge and agree to comply with the EU Artificial Intelligence Act (Regulation (EU) 2024/1689) and any applicable national implementing legislation in your use of AI Features. You are solely responsible for ensuring that your use of the Service's AI Features complies with the risk classification, transparency, and human oversight requirements of the EU AI Act as applicable to your specific use case.

8.6 Guardrails and Safety Measures

The Service provides optional guardrails features (such as the Guardrails node) that allow you to define content evaluation criteria for AI outputs. These guardrails are tools to assist your oversight obligations and do not constitute a guarantee that all harmful, inaccurate, or inappropriate outputs will be detected or filtered. You remain solely responsible for the outputs of your Workflows.

9. Fees, Credits, and Payment

9.1 Credit-Based Pricing

The Service operates on a credit-based pricing model. Credits are consumed when using AI Features (based on token usage) and other metered functionality (such as web searches). Credit consumption rates and pricing are published on our website and may be updated from time to time in accordance with Section 9.8.

9.2 Credit Purchase

Credits are purchased through the Service using Stripe as our payment processor. When you purchase Credits, you authorize us to charge the payment method you provide through Stripe for the amount specified at the time of purchase.

9.3 Payment Processing

All payments are processed by Stripe, Inc. ("Stripe"), a third-party payment processor. Your use of Stripe's services is subject to Stripe's own terms and conditions. We do not store your full credit card details; all payment information is handled directly by Stripe in accordance with PCI DSS requirements.

9.4 Credit Balance

Credits are tracked at the Organization level and shared among all members of the Organization. Credits are consumed in real-time as Workflows execute. If your Organization's credit balance is insufficient, Workflow executions will be rejected with an appropriate error notification.

9.5 No Refunds

Except where required by applicable law (including EU consumer protection law), all credit purchases are final and non-refundable. Credits are non-transferable between Organizations and have no monetary value outside the Service.

9.6 Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you have the right to withdraw from a credit purchase within 14 days of the transaction without giving reasons, in accordance with the EU Consumer Rights Directive (2011/83/EU). To exercise this right, you must notify us in writing at support@workerflow.ai before expiration of the withdrawal period. If you have already consumed Credits during the withdrawal period, we may deduct the value of Credits consumed from any refund. By purchasing Credits and immediately using the Service, you expressly consent to the commencement of performance during the withdrawal period and acknowledge that you lose your right of withdrawal once the Credits have been fully consumed.

9.7 Taxes

All fees are exclusive of applicable taxes (including VAT, GST, and sales tax). You are responsible for paying all taxes associated with your use of the Service, except for taxes based on our net income. We will add applicable VAT to invoices where required by law.

9.8 Price Changes

We may change our pricing, credit rates, or fee structures at any time. We will provide at least 30 days' advance notice of material price changes by email or in-app notification. Your continued use of the Service after the effective date of a price change constitutes your acceptance. If you do not accept a price change, you may terminate your Account before the effective date.

9.9 Late Payments (Business Users)

For business customers with invoice-based billing arrangements, undisputed invoices that remain unpaid more than 30 days after the due date will accrue interest at the rate of 8 percentage points per annum above the European Central Bank reference rate, in accordance with the EU Late Payment Directive (2011/7/EU), or at such other rate as is permitted by applicable law.

9.10 Billing Disputes

If you believe a charge is incorrect, you must notify us in writing within 30 days of the charge. We will investigate in good faith and, if we determine the charge was incorrect, issue a correction or credit. Failure to dispute a charge within 30 days does not waive your rights under applicable law.

10. Term, Termination, and Suspension

10.1 Term

These Terms commence on the Effective Date and continue until terminated by either party in accordance with this Section.

10.2 Termination by You

You may terminate your Account at any time by contacting us at support@workerflow.ai or through the Account settings in the Service. Termination takes effect upon processing of your request. Any unused Credits at the time of termination are forfeited, except where a refund is required by applicable law.

10.3 Termination by Us for Cause

We may suspend or terminate your Account immediately, without prior notice, if:

(a) You materially breach these Terms and, where the breach is remediable, fail to remedy it within 14 days of receiving written notice;

(b) You violate the Acceptable Use Policy (Section 4);

(d) We are required to do so by law, regulation, or court order;

(e) We reasonably believe your Account is being used for fraudulent, illegal, or unauthorized purposes;

(f) Your use of the Service poses a security risk to the Service or to other users.

10.4 Termination by Us for Convenience

We may terminate your Account for convenience by providing at least 30 days' prior written notice. In such case, we will issue a pro-rata refund of any prepaid fees for the unused portion of the subscription period.

10.5 Suspension

We may suspend your access to the Service immediately if we reasonably believe that continued access would pose a security threat, violate applicable law, or cause harm to the Service or other users. We will notify you of the suspension and the reasons therefor as soon as reasonably practicable. We will restore access promptly once the grounds for suspension have been resolved.

10.6 Effect of Termination

Upon termination of your Account:

(a) Your licence to use the Service immediately ceases;

(b) You must cease all use of the Service and API;

(c) We will retain your Customer Content for a period of 30 days following termination to allow you to export your data. After this period, we will securely delete your Customer Content, except as required to comply with legal obligations or as permitted by our DPA;

(d) Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Intellectual Property (Section 5), Limitation of Liability (Section 13), Indemnification (Section 14), and Governing Law (Section 18).

10.7 Data Export

Upon termination or at any time during the term of these Terms, you may export your Customer Content (including Workflow definitions, session data, and configurations) through the Service's export functionality or API. We will provide reasonable assistance to facilitate data export upon request.

11. Service Availability and Disclaimers

11.1 Availability Commitment

We will use commercially reasonable efforts to maintain the availability of the Service. However, we do not guarantee uninterrupted, error-free, or continuous access to the Service.

11.2 Scheduled Maintenance

We may perform scheduled maintenance on the Service from time to time. Where practicable, we will provide advance notice of scheduled maintenance that may affect Service availability.

11.3 Exclusions from Availability

Service availability does not include downtime resulting from:

(a) Scheduled maintenance;

(b) Emergency maintenance required to address security vulnerabilities or critical issues;

(c) Outages or performance degradation of Third-Party Services (including AI providers, cloud infrastructure, payment processors, and integration partners);

(d) Force majeure events as described in Section 17;

(e) Your acts or omissions, including misconfigured Workflows, excessive API usage, or non-compliance with published usage guidelines;

(f) Internet connectivity issues or failures in networks or equipment outside our reasonable control.

11.4 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR RELIABILITY.

WE DO NOT WARRANT THAT:

(a) The Service will meet your specific requirements;

(b) The Service will be uninterrupted, timely, secure, or error-free;

(d) Any defects in the Service will be corrected;

(e) The Service will be compatible with any specific hardware, software, or network configuration.

11.5 Consumer Rights Preservation

If you are a consumer within the EU, the disclaimers in Section 11.4 do not affect your mandatory statutory rights, including the right to a service that conforms with the contract description and is of satisfactory quality, as provided by the EU Digital Content Directive (2019/770) and applicable national consumer protection legislation. In the event of a conflict between Section 11.4 and your mandatory statutory rights, your statutory rights shall prevail.

12. Organizations and Team Management

12.1 Organization Structure

The Service operates on an Organization-based model. All resources (Workflows, sessions, Credits, API Keys, and integrations) are scoped to an Organization. You may create or join multiple Organizations.

12.2 Organization Administrators

Organization administrators are responsible for managing members, roles, API Keys, billing, and integrations within their Organization. Actions taken by any member of your Organization are your responsibility.

12.3 Roles and Access Control

The Service provides role-based access control with three roles: administrator, editor, and viewer. You are responsible for assigning appropriate roles and managing access permissions within your Organization.

12.4 Invitations

Organization administrators may invite new members by email. Invitations are valid for 7 days. By inviting a member, you represent that you have the authority to do so and that the invited person is aware of and agrees to be bound by these Terms.

12.5 Liability for Team Actions

The Organization and its administrators are jointly responsible for ensuring that all Organization members comply with these Terms. Violations by any member may result in enforcement actions against the entire Organization.

13. Limitation of Liability

13.1 Exclusion of Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICE, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Cap on Liability

OUR TOTAL AGGREGATE LIABILITY TO YOU ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE SERVICE, OR ANY RELATED CLAIM SHALL NOT EXCEED THE GREATER OF:

(a) THE TOTAL FEES ACTUALLY PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

(b) ONE HUNDRED EUROS (EUR 100).

13.3 Mandatory Exceptions

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY FOR:

(a) Death or personal injury caused by negligence;

(b) Fraud or fraudulent misrepresentation;

(d) Breach of data processing obligations arising from gross negligence or intentional acts, in accordance with the EU Data Act;

(e) Any liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights under EU law.

13.4 Allocation of Risk

The limitations and exclusions of liability in this Section reflect a fair and reasonable allocation of risk between the parties and form an essential basis of the bargain between you and us. The Service would not be provided without these limitations.

13.5 AI Output Liability

Without limiting the generality of this Section 13, we shall have no liability for any loss, damage, claim, or expense arising from your reliance on or use of AI-generated Outputs, including but not limited to claims of intellectual property infringement, defamation, regulatory non-compliance, or financial loss resulting from inaccurate or misleading Outputs. You use AI Outputs entirely at your own risk.

14. Indemnification

14.1 Your Indemnification Obligations

You agree to defend, indemnify, and hold harmless Workerflow.ai, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

(a) Your use of the Service in violation of these Terms;

(b) Your violation of any applicable law, regulation, or third-party right;

(c) Your Customer Content, including any claim that your Content infringes or misappropriates a third party's Intellectual Property Rights or violates applicable data protection law;

(d) Any claim by a third party arising from your use of the Service, including claims from your end users, customers, or data subjects;

(e) Your use of AI Outputs in a manner that causes harm to any third party;

(f) Your failure to comply with applicable data protection obligations as a data controller.

14.2 Our Indemnification Obligations

We will defend you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes a third party's Intellectual Property Rights recognized in the European Union. We will pay any damages and costs finally awarded by a court of competent jurisdiction or agreed in settlement, provided that you:

(a) Promptly notify us in writing of the claim;

(b) Grant us sole control over the defence and settlement of the claim;

14.3 Exclusions from Our Indemnity

Our indemnification obligations under Section 14.2 do not apply to claims arising from:

(a) Modifications you made to the Service;

(b) Your combination of the Service with third-party products, services, or content not approved by us;

(c) Your use of the Service after we have notified you of an infringement claim and provided a non-infringing alternative;

(d) Your Customer Content;

(e) Your use of the Service in violation of these Terms.

14.4 Remediation

If any portion of the Service becomes, or in our reasonable opinion is likely to become, the subject of an infringement claim, we may at our option and expense:

(a) Procure the right for you to continue using the Service;

(b) Replace or modify the affected portion of the Service to make it non-infringing while maintaining materially equivalent functionality; or

(c) If neither (a) nor (b) is commercially practicable, terminate your access to the affected portion of the Service and provide a pro-rata refund of any prepaid fees.

15. Confidentiality

15.1 Definition

"Confidential Information" means any non-public information disclosed by one party to the other in connection with these Terms, whether orally, in writing, or electronically, that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, without limitation, business plans, technical data, product roadmaps, customer lists, and financial information.

15.2 Obligations

Each party agrees to:

(a) Use the other party's Confidential Information solely for the purpose of performing its obligations or exercising its rights under these Terms;

(b) Protect the other party's Confidential Information using the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care;

(c) Not disclose the other party's Confidential Information to any third party except to employees, contractors, and agents who have a need to know and are bound by confidentiality obligations at least as protective as those set forth herein.

15.3 Exclusions

Confidential Information does not include information that:

(a) Is or becomes publicly available through no fault of the receiving party;

(b) Was lawfully known to the receiving party prior to disclosure;

(d) Is lawfully received from a third party without restriction on disclosure.

15.4 Required Disclosure

A party may disclose Confidential Information to the extent required by applicable law, regulation, or court order, provided that the disclosing party gives the other party prompt written notice (where legally permitted) to enable them to seek a protective order.

16. Data Portability and Switching

16.1 Data Export

You may export your Customer Content at any time during the term of your subscription through the Service's export functionality or API. Customer Content will be available for export in standard, machine-readable formats (including JSON).

16.2 Switching Rights (EU Data Act)

In accordance with the EU Data Act (Regulation (EU) 2023/2854), if you wish to switch to another service provider, you may notify us of your intent to switch. We will:

(a) Initiate the switching process within a maximum of two (2) months of receiving your notification;

(b) Complete data export assistance within thirty (30) days of commencement of the switching process;

(c) Maintain your Account in a read-only state during the switching period to facilitate data migration and business continuity;

(d) Provide your data in a structured, commonly used, and machine-readable format.

16.3 No Switching Barriers

We will not impose contractual, technical, or commercial barriers that unreasonably impede your ability to switch to another provider or to port your data. This includes ensuring that data formats are open and interoperable where commercially practicable.

17. Force Majeure

17.1 Definition

Neither party shall be liable for any delay or failure in performing its obligations under these Terms (except payment obligations) if such delay or failure results from events, circumstances, or causes beyond the affected party's reasonable control ("Force Majeure Event"), including but not limited to:

(a) Acts of God, including floods, droughts, earthquakes, storms, volcanic eruptions, or other natural disasters;

(b) Pandemics, epidemics, or public health emergencies;

(d) Government actions, sanctions, embargoes, regulations, or orders;

(e) Failure of internet or telecommunications infrastructure;

(f) Failure of third-party cloud infrastructure providers;

(g) Cyberattacks or cybersecurity incidents affecting third-party infrastructure beyond our reasonable control;

(h) Labour disputes, strikes, or lockouts (provided that strikes by the affected party's own employees shall not constitute a Force Majeure Event);

(i) Power outages or energy supply interruptions.

17.2 Obligations During Force Majeure

The affected party must:

(a) Promptly notify the other party of the Force Majeure Event and its expected duration;

(b) Use commercially reasonable efforts to mitigate the effects of the Force Majeure Event;

17.3 Extended Force Majeure

If a Force Majeure Event continues for more than sixty (60) days, either party may terminate these Terms by giving fourteen (14) days' written notice. In such case, we will issue a pro-rata refund of any prepaid fees for the period of non-performance.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Poland, without regard to its conflict of law provisions.

18.2 Jurisdiction (Business Users)

For disputes between business users and Workerflow.ai, the courts of Warsaw, Poland shall have exclusive jurisdiction, subject to any mandatory rules of jurisdiction under applicable EU law.

18.3 Jurisdiction (Consumers)

If you are a consumer within the European Union, you may bring proceedings in the courts of your country of habitual residence. Nothing in this Section affects your rights under mandatory provisions of the law of your habitual residence, including mandatory consumer protection provisions, in accordance with Article 6(2) of the Rome I Regulation (EC) No 593/2008.

18.4 Informal Resolution

Before initiating formal legal proceedings, each party agrees to attempt to resolve disputes informally. The aggrieved party shall send a written notice describing the dispute to the other party. The parties shall negotiate in good faith for a period of thirty (30) days following receipt of such notice. If the dispute is not resolved within this period, either party may commence formal proceedings.

18.5 EU Online Dispute Resolution

The European Commission provides an online dispute resolution platform accessible at https://ec.europa.eu/consumers/odr. We are willing to participate in out-of-court dispute resolution procedures, but are not obligated to do so. You may also contact your local consumer protection authority for assistance.

19. Export Controls and Sanctions

19.1 Compliance

You represent and warrant that:

(a) You are not located in, or a national or resident of, any country or territory that is subject to comprehensive EU, UN, or applicable national sanctions;

(b) You are not listed on any applicable sanctions list, including the EU Consolidated Financial Sanctions List, the UN Security Council Consolidated List, or the OFAC Specially Designated Nationals and Blocked Persons List;

(c) You will not use the Service to export, re-export, or transfer any technology, data, or software in violation of applicable export control laws, including EU Regulation (EU) 2021/821 on dual-use items;

(d) You will not use the Service for any purpose prohibited by applicable sanctions or export control legislation.

19.2 Enforcement

We reserve the right to suspend or terminate access for any user that we reasonably believe is in violation of applicable sanctions or export control laws, without prior notice and without liability.

20. Modifications to Terms

20.1 Right to Modify

We reserve the right to modify these Terms at any time. We will post the updated Terms on our website and update the "Last Updated" date.

20.2 Notice of Material Changes

For material changes that reduce your rights or increase your obligations, we will provide at least thirty (30) days' advance notice by email to the address associated with your Account or by prominent in-app notification.

20.3 Acceptance of Changes

Your continued use of the Service after the effective date of modified Terms constitutes your acceptance of the modified Terms. If you do not agree with the modified Terms, you must cease using the Service and terminate your Account before the effective date of the changes. In such case, you will receive a pro-rata refund of any prepaid fees for the unused period.

20.4 Non-Material Changes

Non-material changes (such as typographical corrections, clarifications that do not reduce your rights, or updates required by law) may take effect immediately upon posting.

21. General Provisions

21.1 Entire Agreement

These Terms, together with the Data Processing Agreement, any applicable order forms, and any policies referenced herein, constitute the entire agreement between you and Workerflow.ai with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, proposals, negotiations, representations, and communications, whether oral or written.

21.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

21.3 Waiver

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any right on one occasion shall not be construed as a waiver of any right on any subsequent occasion.

21.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms in whole or in part to any affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by these Terms. Any attempted assignment in violation of this Section shall be void.

21.5 Notices

All notices under these Terms shall be in writing and shall be deemed effective upon delivery. Notices to you may be sent to the email address associated with your Account. Notices to us shall be sent to support@workerflow.ai.

21.6 Relationship of the Parties

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties. Neither party has the authority to bind the other or to incur obligations on the other's behalf.

21.7 Third-Party Beneficiaries

These Terms do not confer any rights on any third party, except as expressly provided in the indemnification provisions of Section 14.

21.8 Language

These Terms are drafted in English. In the event of a conflict between the English version and any translated version, the English version shall prevail, except where prohibited by applicable law.

21.9 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

21.10 Survival

The following Sections shall survive any termination or expiration of these Terms: 4 (Acceptable Use Policy), 5 (Intellectual Property), 6 (Data Processing and Protection), 8 (AI Features - Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 15 (Confidentiality), 18 (Governing Law and Dispute Resolution), and 21 (General Provisions).

22. Contact Information

If you have questions about these Terms, please contact us at:

Workerflow.ai Email: support@workerflow.ai

These Terms of Use were last updated on March 14, 2026.