Terms of Use

Last Updated: July 26, 2026

Effective Date: July 26, 2026 for new users. For existing users, this version becomes effective on August 25, 2026.

These Terms of Use ("Terms") are a legally binding agreement between you ("User", "you", or "your") and Workerflow.ai ("Workerflow", "we", "us", or "our") governing your access to and use of the Workerflow platform, website, applications (web and desktop), APIs, MCP server, embeddable chat widget, voice call services, integrations, and all related services (collectively, the "Service").

By accessing or using the Service, creating an account, or clicking "I agree" or a similar acceptance mechanism, you agree to be bound by these Terms. If you enter into these Terms on behalf of an organization, you represent and warrant that you have authority to bind that organization, and "you" includes that organization.

If you do not agree to these Terms, do not access or use the Service.

1. Definitions

"Account" means the user account created to access and use the Service.

"AI Features" means the artificial intelligence capabilities of the Service, including workflow and agent nodes, standalone agents, guardrails evaluation, data structuring, retrieval over Data Stores, web search, speech-to-text, and text-to-speech.

"API" means any programmatic interface we provide, including the REST API and the Workerflow MCP server.

"API Key" means an authentication credential issued by the Service for programmatic access, scoped to an Organization.

"Chat Widget" means the embeddable chat interface you may place on websites you own or control to let End Users interact with your deployed workflows or agents.

"Content" means any data, text, files, information, workflows, configurations, instructions, inputs, or other materials that you submit, upload, transmit, or otherwise make available through the Service.

"Credits" means the prepaid unit of account used to pay for metered usage of the Service.

"Customer Content" means all Content submitted by or for you, including workflow and agent definitions, inputs, Outputs, configurations, Data Store records, uploaded files, voice call transcripts, and any data processed through the Service on your behalf.

"Data Store" means the Service's structured data storage feature, including records, uploaded files, and vector embeddings.

"End User" means an individual who interacts with your deployed workflows, agents, Chat Widgets, or Voice Services without holding a Workerflow account.

"Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, database rights, design rights, moral rights, and all other intellectual property rights, registered or unregistered, worldwide.

"Organization" means the entity, team, or organizational unit under which your Account operates and within which Service resources are scoped.

"Outputs" means content, data, text, audio, structured data, files, or other results generated by the Service's AI Features in response to your inputs and configurations.

"Third-Party Services" means external services, applications, platforms, models, or APIs connected to or integrated with the Service, including Google Gmail, Google Drive, AI model providers, search providers, telephony carriers, payment processors, and any endpoint you configure the Service to call.

"Voice Services" means the Service's real-time voice capabilities, including inbound and outbound telephone calls and browser-based voice sessions handled by AI voice agents, together with any telephone numbers provisioned through the Service.

"Workflow" means an automated process created using the Service, consisting of interconnected nodes, configurations, instructions, and logic.

2. Eligibility and Account Registration

2.1 Age requirement

You must be at least 18 years old, or the age of legal majority in your jurisdiction (whichever is higher), to use the Service.

2.2 Business use

The Service is designed for business and professional use. If you are a consumer under applicable EU consumer protection legislation, the mandatory rights described in these Terms apply to you notwithstanding any contrary provision.

2.3 Account creation and accuracy

You must provide accurate, complete registration information, verify your email address, and keep your Account information up to date. Providing false, misleading, or fraudulent information is grounds for immediate termination.

2.4 Account security

You are solely responsible for maintaining the confidentiality of your credentials, including passwords and API Keys, and for all activity under your Account. Notify us immediately at support@workerflow.ai of any unauthorized use. We are not liable for loss arising from your failure to safeguard credentials.

2.5 One entity per Account

Each Account must represent a single legal entity or individual. Operating multiple Accounts to circumvent restrictions, abuse promotional allocations, or evade enforcement is prohibited.

3. Grant of Rights and Licence

3.1 Licence to use the Service

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service during the term of these Terms, solely for your internal business purposes and for serving your own End Users through features designed for that purpose (Chat Widgets, deployed workflows, and Voice Services).

3.2 API and MCP access

We grant you a limited, non-exclusive, non-transferable right to use the API to interact programmatically with your Organization's resources, authenticated via API Keys. You must keep API Keys confidential and must not embed them in client-side code or public repositories.

3.3 Desktop application

Where we make a desktop application available, we grant you a limited licence to install and use it on devices you control, solely to access the Service under these Terms.

3.4 Restrictions

You shall not, and shall not permit any third party to:

(a) copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of the Service, except to the extent such restriction is prohibited by applicable law;

(b) sell, resell, sublicense, lease, rent, distribute, or otherwise make the Service available to third parties, except serving your own End Users as expressly permitted;

(c) use the Service to build a product that competes with or substantially replicates the Service;

(d) remove, alter, or obscure proprietary notices;

(e) use the Service in violation of any applicable law, regulation, or third-party right;

(f) access the Service through automated means other than the documented API;

(g) attempt unauthorized access to the Service, other Accounts, or our systems;

(h) transmit malware or other harmful code, or interfere with the integrity, performance, or availability of the Service;

(i) use the Service to store or process data you have no legal right to process;

(j) circumvent rate limits, usage quotas, metering, billing, or other technical restrictions;

(k) publish benchmarks or comparative analyses of the Service without our prior written consent.

4. Acceptable Use Policy

4.1 General conduct

You must use the Service in compliance with all applicable laws, including data protection, telecommunications, telemarketing, consumer protection, intellectual property, export control, and anti-spam legislation.

4.2 Prohibited activities

Security and infrastructure. You must not: bypass or attempt to bypass any security feature, authentication mechanism, billing system, sandbox, or AI safety measure; launch denial-of-service or flooding attacks; perform penetration testing or vulnerability scanning of our systems without prior written consent; or scrape or harvest data from the Service beyond your authorized use.

Illegal and harmful activities. You must not use the Service to: violate any law; engage in money laundering, terrorist financing, or other financial crime; facilitate the development or use of weapons, including chemical, biological, radiological, or nuclear weapons; or facilitate human trafficking, forced labour, or exploitation.

Content and communication. You must not use the Service to: send spam or engage in phishing; generate or distribute content that is illegal, defamatory, threatening, harassing, or abusive; create or facilitate child sexual abuse material or any content sexualizing or endangering minors; impersonate any person or entity; or create deepfakes or synthetic voices or likenesses of any real individual without that individual's explicit, documented consent.

Voice and telephony. Without limiting Section 8, you must not use Voice Services to: place unsolicited marketing or robocalls in violation of applicable law (including the US Telephone Consumer Protection Act, the EU ePrivacy rules, and national do-not-call registries); spoof caller identity; harass, threaten, or defraud call recipients; conduct calls that record, transcribe, or monitor participants without any legally required notice or consent; or contact emergency services.

AI-specific prohibitions. You must not: attempt to jailbreak, prompt-inject, or manipulate AI systems accessed through the Service to bypass safety measures; use AI Features for fully automated decisions producing legal or similarly significant effects on individuals without meaningful human oversight, particularly in employment, credit, insurance, housing, education, law enforcement, or healthcare; use Outputs to manipulate, deceive, or exploit vulnerabilities of individuals or groups; misrepresent AI-generated content as human-created where disclosure is legally required or material; engage in social scoring, untargeted facial-image scraping, emotion recognition in workplaces or schools, subliminal manipulation, or other practices prohibited by Article 5 of the EU AI Act; or use the Service to interfere with democratic processes or run disinformation campaigns.

Data and privacy. You must not: process personal data in violation of applicable data protection law; use the Service for mass surveillance or facial recognition databases; or process special categories of personal data (GDPR Art. 9) or data of children without the required legal basis and safeguards.

Intellectual property. You must not infringe or facilitate infringement of Intellectual Property Rights, or attempt to extract, reconstruct, or replicate the models, algorithms, or training data of the Service or its providers.

4.3 Enforcement

We may investigate suspected violations and may, at our sole discretion and without prior notice or liability, remove or disable Content, suspend features (including Voice Services and telephone numbers), or suspend or terminate Accounts. We may report suspected criminal activity to law enforcement and cooperate with lawful investigations.

4.4 Reporting

Report violations, infringing content, or abuse to support@workerflow.ai. For intellectual property complaints, include identification of the protected work, the allegedly infringing material and its location, your contact details, a good-faith statement, and a statement of accuracy and authority. We will process valid notices expeditiously and may terminate repeat infringers.

5. Intellectual Property

5.1 Platform ownership

We and our licensors retain all rights, title, and interest in and to the Service, including software, models, interfaces, designs, documentation, and trademarks. No rights are granted except the limited licences in Section 3.

5.2 Customer Content ownership

You retain all rights in your Customer Content. Nothing in these Terms transfers your Intellectual Property Rights to us.

5.3 Licence to Customer Content

You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, use, store, reproduce, transmit, and process your Customer Content solely as necessary to provide, secure, and maintain the Service, comply with law, and enforce these Terms. This licence ends when the Customer Content is deleted, subject to reasonable backup periods.

5.4 AI Outputs

As between you and us, we assign to you our rights, if any, in Outputs. However:

(a) we make no representation that Outputs are unique, original, accurate, or non-infringing; similar inputs may yield similar outputs for other users;

(b) you are solely responsible for reviewing and validating Outputs before use, publication, or reliance;

(c) you assume all risk and liability arising from use of Outputs;

(d) applicable law may not recognize intellectual property protection for AI-generated material.

5.5 No training on Customer Content

We will not use your Customer Content to train or fine-tune AI models, and we contractually require our AI providers not to do so, except with your explicit prior written consent. This does not restrict our use of aggregated, anonymized usage statistics that cannot identify you, your Organization, or any End User.

5.6 Feedback

You grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use any feedback, suggestions, or ideas you provide, without obligation or compensation.

5.7 Trademarks

"Workerflow" and associated logos are our trademarks and may not be used without our prior written consent.

6. Data Processing and Protection

6.1 Roles

When you process personal data of End Users or other third parties through the Service, you (or your customer) are the data controller and we are the data processor under the GDPR and equivalent laws. You are responsible for the lawfulness of that processing.

6.2 Data Processing Agreement

Our processing of personal data on your behalf is governed by a Data Processing Agreement ("DPA"), which we will put in place on request and which is incorporated by reference where executed. The DPA covers security measures, confidentiality, sub-processors, breach notification, audits, and international transfers.

6.3 Your data protection obligations

You represent and warrant that:

(a) you have all consents, authorizations, and legal bases required to process personal data through the Service, including through Voice Services and Chat Widgets;

(b) you have provided all legally required privacy notices to your End Users and other data subjects, including notice that conversations may be processed by AI systems and transcribed;

(c) you will not process special categories of personal data (GDPR Art. 9), children's data, or data subject to sector-specific regimes (including health data under HIPAA and cardholder data under PCI DSS) through the Service unless you have confirmed the Service is appropriate for such data and have all required safeguards and agreements in place; absent a written agreement with us stating otherwise, the Service is not intended for such data;

(d) you will comply with all applicable data protection laws in your use of the Service.

6.4 Sub-processors

We maintain a list of sub-processors (see our Privacy Policy) and will provide advance notice of changes as set out in the DPA, with a right to object as described there.

6.5 Breach notification

If we become aware of a personal data breach affecting your Customer Content, we will notify you without undue delay and provide information reasonably required for you to meet your own notification obligations.

6.6 International transfers

Transfers of personal data outside the EEA are made under appropriate safeguards, including the European Commission's Standard Contractual Clauses, as described in the DPA and our Privacy Policy.

6.7 Security

We implement appropriate technical and organizational measures, including encryption in transit and at rest, credential hashing, role-based access control, sandboxed code execution, and logging. You are responsible for configuring your workflows, roles, spaces, and integrations securely.

7. Third-Party Services and Integrations

7.1 Connections

The Service lets you connect Third-Party Services (including Google Gmail and Google Drive via OAuth) and to call arbitrary external endpoints you configure. AI Features are delivered through third-party AI providers as described in our Privacy Policy.

7.2 Your responsibility

You are solely responsible for: reviewing and complying with the terms and policies of Third-Party Services you connect; maintaining valid credentials; any fees they impose; the lawfulness of data transfers between the Service and Third-Party Services; and all consequences of the configuration, use, or misuse of integrations in your Workflows, including every endpoint you direct the Service to call.

7.3 Disclaimers

We do not control and are not responsible for any Third-Party Service, including its availability, security, pricing, functionality, or data handling, or for loss arising from its acts or omissions. Third-Party Services may change or discontinue their offerings at any time.

7.4 OAuth credentials

OAuth tokens are encrypted at rest using AES-256-GCM. You may revoke access at any time through the third party's settings or the Service. We store only the minimum credentials needed to maintain the integration.

7.5 AI providers and model availability

AI Features rely on third-party models accessed through routing infrastructure. We select providers and routing configurations that contractually exclude training on customer data and, where available, provide zero-data-retention processing. We do not guarantee the continued availability of any specific model or provider and may substitute models or providers, provided the Service continues to function materially as described. Model behavior, quality, latency, and cost may vary between models and over time.

8. Voice Services

8.1 Scope

Voice Services allow AI agents to handle inbound and outbound telephone calls and browser voice sessions, using third-party telephony, speech-to-text, and text-to-speech providers. Telephone numbers may be provisioned for your Organization through our telephony carrier and remain subject to the carrier's terms and numbering regulations.

8.2 No emergency services

Voice Services are not a replacement for a telephone service and do not support emergency calls. You must not use Voice Services to contact emergency services (such as 112, 911, or equivalents), and you acknowledge that emergency services cannot reach you or your End Users through Voice Services numbers. You must maintain alternative means of making emergency calls and must inform your End Users that emergency calling is not available where relevant.

8.3 Your compliance obligations

You are solely responsible for your use of Voice Services complying with all applicable laws in every jurisdiction where you and your call participants are located, including:

(a) call monitoring, recording, and transcription laws, including one-party and all-party consent rules; you must provide any legally required notice or obtain any legally required consent before a call is processed and transcribed by the Service;

(b) AI disclosure requirements, including Article 50 of the EU AI Act and similar laws: you must ensure callers are informed they are interacting with an AI system, unless an exemption applies;

(c) telemarketing and automated calling laws, including prior express consent requirements, calling-time restrictions, do-not-call registries, and caller identification rules;

(d) telecommunications and numbering regulations applicable to numbers provisioned for you, including any registration, know-your-customer, or traffic requirements imposed by carriers or regulators.

8.4 Voice content

Call transcripts are stored as part of your Customer Content. We do not store call audio recordings; audio is processed in real time to operate the call. You are responsible for the retention and deletion of transcripts in accordance with your legal obligations.

8.5 Suspension of voice traffic

We or our carrier may suspend or terminate Voice Services, numbers, or specific traffic immediately and without liability where we reasonably suspect fraud, unlawful calling, spam, abnormal traffic patterns, or regulatory or carrier action. Metered charges for completed usage remain payable.

9. Chat Widget and End Users

9.1 Embedding

You may embed the Chat Widget only on websites you own or control and must configure the allowed-domain list accordingly. You must not embed the widget on sites containing unlawful content or in a manner that misleads End Users about who operates the widget.

9.2 Your End Users

As between you and us, you are responsible for your End Users and their use of your deployed workflows, agents, widgets, and voice agents, including: providing them with your own terms and privacy notice; disclosing the use of AI; handling their data subject requests; and all Content they submit. End Users have no contractual relationship with us and no right to use the Service beyond interacting with your deployments.

9.3 Rate limits and abuse controls

We may apply rate limits and abuse controls to widget and End User traffic to protect the Service. You must not attempt to evade them.

10. Fees, Credits, and Payment

10.1 Credit-based pricing

The Service is metered in Credits, consumed by AI usage (per token), Voice Services (per usage), web searches, and other metered functionality. Consumption rates and pricing are published on our website and may be updated per Section 10.8.

10.2 Purchases

Credits are purchased through the Service via Stripe. You authorize the charge for the amount specified at purchase. Promotional or bonus Credits may expire or be withdrawn as stated at issuance.

10.3 Payment processing

Payments are handled by Stripe under its own terms; we do not store card details. Stripe is PCI DSS certified.

10.4 Credit balance

Credits are held at Organization level and shared among members. Executions are rejected when the balance is insufficient. Credits are non-transferable and have no monetary value outside the Service.

10.5 No refunds

Except where required by applicable law, Credit purchases are final and non-refundable, including for unused Credits on termination.

10.6 Right of withdrawal (EU consumers)

If you are an EU consumer, you may withdraw from a Credit purchase within 14 days without giving reasons (Directive 2011/83/EU) by writing to support@workerflow.ai. By purchasing Credits and using the Service immediately, you expressly request performance during the withdrawal period and acknowledge that you lose the right of withdrawal once the Credits are fully consumed; for partial consumption, we may deduct the value of consumed Credits from any refund.

10.7 Taxes

Fees are exclusive of taxes (VAT, GST, sales tax). You are responsible for all applicable taxes other than taxes on our net income. VAT is added to invoices where required.

10.8 Price changes

We may change pricing and Credit rates with at least 30 days' notice for material changes (by email or in-app). Continued use after the effective date constitutes acceptance; otherwise you may terminate before the change takes effect.

10.9 Billing disputes

Notify us in writing within 30 days of a charge you believe is incorrect; we will investigate in good faith. This does not limit your non-waivable statutory rights.

10.10 Late payment (invoiced business customers)

Undisputed invoices unpaid 30 days after the due date accrue interest at 8 percentage points above the European Central Bank reference rate (Directive 2011/7/EU) or the maximum permitted by law, plus reasonable collection costs.

11. Term, Termination, and Suspension

11.1 Term

These Terms commence when you first accept them or access the Service and continue until terminated.

11.2 Termination by you

You may terminate at any time via Account settings or by writing to support@workerflow.ai. Unused Credits are forfeited on termination except where a refund is required by law.

11.3 Termination by us for cause

We may suspend or terminate your Account immediately, without prior notice, if: (a) you materially breach these Terms and, where remediable, fail to remedy within 14 days of notice; (b) you violate the Acceptable Use Policy or Section 8.3; (c) you fail to pay amounts due for 14 days after notice; (d) required by law, regulation, carrier, or court order; (e) we reasonably believe your Account is used fraudulently, unlawfully, or in a way that risks harm to the Service, other users, End Users, or third parties.

11.4 Termination by us for convenience

We may terminate for convenience with at least 30 days' notice, in which case we will refund the pro-rata value of unused paid Credits.

11.5 Suspension

We may suspend access (in whole or in part, including Voice Services and API access) immediately where reasonably necessary to address security, legal, carrier, or abuse concerns, and will restore access promptly once resolved. We will notify you as soon as reasonably practicable.

11.6 Effect of termination

On termination: your licences end; you must cease using the Service and API; we retain Customer Content for 30 days for export, then delete it in accordance with our Privacy Policy, except as required by law. Sections that by their nature survive (including 4, 5, 6, 12, 13, 14, 15, 16, 19, and 22) survive termination.

11.7 Data export

You may export Customer Content (workflow definitions, session data, Data Store contents, transcripts) at any time via the Service or API in standard machine-readable formats. We will provide reasonable export assistance on request.

12. AI Features: Disclaimers and Responsible Use

12.1 No accuracy guarantee

WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY, LEGALITY, OR FITNESS OF ANY AI-GENERATED OUTPUT. AI systems can produce inaccurate, biased, or fabricated results ("hallucinations"), including during voice conversations with your End Users.

12.2 Human oversight

You must review, verify, and validate Outputs before relying on them and must not use Outputs as the sole basis for decisions with legal, financial, medical, safety, or similarly significant consequences. You are responsible for everything your deployed workflows, agents, and voice agents say and do in interactions with your End Users.

12.3 No professional advice

Outputs are not legal, medical, financial, tax, or other professional advice.

12.4 Prohibited high-risk uses

You must not use the Service for automated decision-making producing legal or similarly significant effects without meaningful human oversight, including credit scoring, employment decisions, medical diagnosis or treatment, criminal justice decisions, insurance underwriting, educational admissions, immigration decisions, or allocation of essential public benefits.

12.5 EU AI Act

Where you deploy AI systems built on the Service, you may qualify as a "deployer" (and, depending on your use, a "provider") under the EU AI Act (Regulation (EU) 2024/1689). You are solely responsible for your own classification and compliance, including risk assessment, transparency notices (Article 50), human oversight, logging, and any conformity obligations for high-risk uses. We provide the Service as a general-purpose workflow tool and do not warrant its suitability for high-risk AI applications.

12.6 Guardrails

Guardrails and safety features offered by the Service are aids, not guarantees; they do not ensure that all harmful or inaccurate outputs are detected. You remain solely responsible for your Workflows' outputs.

13. Warranties, Availability, and Disclaimers

13.1 Availability

We use commercially reasonable efforts to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform scheduled and emergency maintenance. Availability excludes downtime caused by Third-Party Services (AI providers, carriers, cloud infrastructure, payment processors), force majeure, your acts or omissions, or networks outside our control.

13.2 Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND RELIABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT OUTPUTS WILL BE ACCURATE OR RELIABLE, OR THAT DEFECTS WILL BE CORRECTED.

13.3 Consumer rights

If you are an EU consumer, these disclaimers do not affect your mandatory statutory rights, including conformity rights under the Digital Content Directive (EU) 2019/770 and national implementing law, which prevail in case of conflict.

13.4 Beta features

Features identified as beta, preview, or experimental are provided for evaluation, may be modified or withdrawn at any time, may be subject to additional terms, and are excluded from any availability or support commitments.

14. Limitation of Liability

14.1 Exclusion of indirect damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHATEVER THE CAUSE OF ACTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Liability cap

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND THE SERVICE SHALL NOT EXCEED THE GREATER OF (a) THE FEES ACTUALLY PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED EUROS (EUR 100).

14.3 Mandatory exceptions

Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; intentional misconduct or gross negligence where such limitation is not permitted; or any liability that cannot be excluded or limited under applicable law, including mandatory consumer rights.

14.4 Allocation of risk

These limitations reflect a fair allocation of risk and are an essential basis of the bargain; the Service would not be offered on these economic terms without them.

14.5 Outputs and End User interactions

Without limiting the foregoing, we have no liability for loss arising from your reliance on or use of Outputs, or from the conduct of your deployed workflows, agents, or voice agents toward your End Users, including claims of infringement, defamation, discrimination, regulatory non-compliance, or financial loss. You use Outputs and deploy AI agents entirely at your own risk.

15. Indemnification

15.1 By you

You will defend, indemnify, and hold harmless Workerflow, its affiliates, officers, directors, employees, agents, and licensors from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms or applicable law; (b) your Customer Content; (c) claims by your End Users or other third parties arising from your workflows, agents, Chat Widgets, or Voice Services, including claims relating to call recording or transcription consent, AI disclosure, telemarketing, or automated decision-making; (d) your use of Outputs; (e) your breach of data protection obligations as a controller; and (f) taxes and regulatory penalties attributable to your use.

15.2 By us

We will defend you against third-party claims alleging that the Service itself (excluding Customer Content, Outputs, Third-Party Services, and combinations not provided by us), used in accordance with these Terms, infringes Intellectual Property Rights recognized in the European Union, and will pay damages and costs finally awarded or agreed in settlement, provided you promptly notify us, grant us sole control of the defence, and reasonably cooperate at our expense.

15.3 Remediation

If the Service is or is likely to become subject to an infringement claim, we may procure rights for continued use, modify the Service to be non-infringing with materially equivalent functionality, or terminate the affected portion with a pro-rata refund of unused paid Credits. This Section 15 states our entire liability for infringement.

16. Confidentiality

Each party will use the other's non-public information disclosed in connection with these Terms only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel and advisers bound by confidentiality. Exclusions: information that is or becomes public without fault, was lawfully known before disclosure, is independently developed, or is lawfully received from a third party. Legally compelled disclosure is permitted with prompt notice where allowed.

17. Data Portability and Switching

In accordance with the EU Data Act (Regulation (EU) 2023/2854), you may export your Customer Content at any time in structured, commonly used, machine-readable formats, and if you wish to switch providers we will: initiate switching within two months of your notice, complete export assistance within 30 days of commencement, maintain read-only access to your data during switching where feasible, and impose no unreasonable contractual, technical, or commercial switching barriers.

18. Force Majeure

Neither party is liable for delay or failure to perform (except payment obligations) caused by events beyond its reasonable control, including natural disasters, pandemics, war, terrorism, civil unrest, government actions and sanctions, failures of internet, telecommunications, energy, or third-party cloud infrastructure, and cyberattacks beyond our reasonable control. The affected party must notify the other, mitigate, and resume performance promptly. If a force majeure event continues for more than 60 days, either party may terminate on 14 days' notice, with a pro-rata refund of unused paid Credits.

19. Governing Law and Dispute Resolution

19.1 Governing law

These Terms are governed by the laws of the Republic of Poland, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods.

19.2 Jurisdiction (business users)

For business users, the courts of Warsaw, Poland have exclusive jurisdiction, subject to mandatory EU jurisdiction rules.

19.3 Jurisdiction (consumers)

EU consumers may bring proceedings in the courts of their habitual residence and retain the protection of mandatory provisions of their local law (Art. 6(2) Rome I Regulation).

19.4 Informal resolution

Before formal proceedings, the parties will attempt in good faith to resolve disputes for 30 days after written notice of the dispute.

19.5 EU dispute resolution

Information for consumers: the European Commission's online dispute resolution platform is being phased out; you may contact your national consumer protection authority or a certified alternative dispute resolution body. We are willing, but not obliged, to participate in out-of-court dispute resolution.

20. Export Controls and Sanctions

You represent and warrant that you are not located in, or a national or resident of, any country or territory subject to comprehensive EU, UN, US, or other applicable sanctions; that you are not listed on any applicable sanctions list (including the EU Consolidated List, UN Consolidated List, and OFAC SDN List); and that you will not use the Service in violation of export control laws, including Regulation (EU) 2021/821 on dual-use items. We may suspend or terminate access without notice or liability where we reasonably believe a violation exists.

21. Modifications to Terms

We may modify these Terms at any time by posting the updated Terms and updating the "Last Updated" date. For material changes that reduce your rights or increase your obligations, we will give at least 30 days' notice by email or in-app notification. Continued use after the effective date constitutes acceptance; if you do not agree, you must stop using the Service before the effective date, in which case unused paid Credits will be refunded pro-rata. Non-material changes (corrections, clarifications, legally required updates) may take effect on posting.

22. General Provisions

22.1 Entire agreement

These Terms, together with the Privacy Policy, the DPA (where executed), and any order forms or policies referenced herein, are the entire agreement between the parties regarding the Service and supersede all prior agreements and communications. In case of conflict, an executed order form or DPA prevails over these Terms for its subject matter.

22.2 Severability

If any provision is held invalid or unenforceable, the remainder stays in effect and the provision is modified to the minimum extent necessary to be valid while preserving intent.

22.3 Waiver

Failure or delay to exercise a right is not a waiver; a waiver on one occasion is not a waiver on any other.

22.4 Assignment

You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets, provided the assignee assumes our obligations.

22.5 Notices

Notices must be in writing. Notices to you may be sent to your Account email; notices to us to support@workerflow.ai. Notices are effective on delivery.

22.6 Relationship

The parties are independent contractors; no partnership, joint venture, agency, or employment is created.

22.7 Third-party beneficiaries

No third party has rights under these Terms except as expressly stated in Section 15. End Users are not third-party beneficiaries.

22.8 Language

These Terms are drafted in English; the English version prevails over translations except where prohibited by law.

22.9 Headings and interpretation

Headings are for convenience only. "Including" means "including without limitation".

22.10 Survival

Sections 4, 5, 6, 12, 13, 14, 15, 16, 19, 20, and 22 survive termination or expiry of these Terms.

23. Contact Information

Workerflow.ai Email: support@workerflow.ai

These Terms of Use were last updated on July 26, 2026.