Voice agents on Workerflow can now handle calls in Bulgarian end to end: they understand the caller, reason over your workflows and data stores, and answer in a natural Bulgarian voice.
This has been the single most requested addition from teams in the region, and it is live for every account on the platform today.
What is included
- Speech recognition tuned for Bulgarian, including numbers, dates and spelled-out names, which is where most call automations fall apart.
- A set of Bulgarian voices to pick from, chosen for how they sound on a phone line rather than in a studio.
- The same agent behind the call. Nothing about your workflow changes. The language is a setting on the voice agent, so the same logic, tools and data stores serve callers in either language.
Where teams are using it
The first deployments are the calls nobody enjoys taking: order status, missed delivery attempts, appointment confirmations and the long tail of "I just have a quick question" calls that keep a support team from doing anything else.
A typical setup looks like this:
- The call comes in and the agent greets the caller in Bulgarian.
- It works out what the caller is actually asking for.
- It searches the data store you attached, by meaning rather than keywords.
- It answers from what it found, and says so plainly when your material does not cover the question.
Step four matters as much as the rest. An agent that invents an answer on the phone is worse than no agent at all, so the whole call is written down and the transcript shows exactly where an answer came from.
Setting it up
Open any voice agent, choose Bulgarian as the language, pick a voice and run a test call. Every call still produces a full transcript and execution log, so you can hear what the agent decided and why before you point real traffic at it.
More languages are on the way. If a specific one is blocking a rollout for your team, tell us and we will prioritise accordingly.